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At National Floors Direct our price guarantee is simple. We guarantee the best price on the installed flooring that you choose or the flooring is yours FREE! FEEDBACK/COMMENTS At National Floors Direct 'We Listen...We Respond'. Customer service is paramount to us and we want to hear from our customers and listen to how they think we did. Please feel free to comment on all aspects of your experience from the free in home estimate to the next day installation. Please be aware that we may not use everyone's comments because of traffic issues on the site, but we do very much appreciate your feedback.
Thank You. Dear NFD 05-07-2008 At National Floors Direct our goal is to make choosing floor covering an easy, enjoyable, and affordable experience while exceeding all of your expectations. Hardwood flooring will add beauty to your home for many years. National Floors Direct offers hardwood in a variety of species including oak, maple, and cherry. Custom installations are performed by our factory trained flooring professionals. Please call us at 888-400-FLOOR, or complete our online in-home appointment form to set up an in-home visit by one of our flooring professionals. Just want to tell you how fortunate you are to have Manny and John in your company. They are kind, considerate, and a pleasure to have them working in your home. They did a fantastic job and if we decide to put more carpeting down we would request them. Thanks for this great service. All the best Sylvia S. Sylvia S.
Stoneham, Ma Beautiful Floors and Stairs and Excellent Service 04-17-2008 I\'m nuts for services. Now I don\'t think that I expect much, just call backs, followup, and genuine willingness to help if something went wrong. But today, in this outsourced, bottom line, next transaction world, it is extremely hard to find. You can stop looking because you get that and more with National Floors Direct. I have seen them make significant investments in their customer service team, including someone who follows up usually on very next day of your work to make sure that everything is to your satisfaction. If you do have any issues they make you an appointment and someone comes out and makes it right, no arguing, no explaining, just ask and you shall receive. You feel like you have not only purchased a floor (in my case hardwood floors in my kitchen, dining room, hallways and two sets of stairs) but you have entered into a partnership with them. Hardwood Stairs... if you have ever had to get quotes for these, you better be ready for sticker shock. National Floors Direct had not only a great price that beat their competitors, their product was far superior and the job was done quickly. Most companies don\'t stock stairs and it will take you months to get these installed, with National Floors it was just a day. I can\'t say enough about Raymond D and team. They were amazing. The way they finished my hardwood stairs with molding to cover where the builder of my house left raw edges was an example of the \"little extras\" that you experience with the top installers at NFD. It\'s these \"extras\" that save you not only time, and money, but the aggrevation of finding someone to do the finishing word. At NFD they care about the whole job and how your home looks, not just throwing in your floor and leaving. The no interest/no payments for one year is a huge help, especially when you are doing a large job. It allows you to have the floors that you always wanted, when you want them (like the very next day), and also give yourself time to budget over the year how you will pay for them. Thank you for my floors but also for your service and an ongoing partnership. I\'ll be calling you back for carpets!! Dorothy. Dorothy H.
Medway, Ma Great experience! 04-12-2008 It was a pleasure dealing with National Floors Direct. The salesman arrived on time, was knowledgeable, informative and professional. I thought the commercial might be too good to be true but the carpet was installed the next day. The installers were terrific and the carpet looks great. There hasn\'t been one person at NFD that hasn\'t surpassed my expectations. Great customer service, professional, great product and competitive prices!! Claire S.
Boston, Ma Installation Feedback 04-12-2008 I had both hardwood flooring and carpeting installed. Both installs went very well, and I am totally satisfied with the end result. I would especially like to comment on the carpet installtion done by Kenny D and his son. They were both very pleasant to deal with, worked very hard, and the quality of the work was excellent. Kenny\'s attention to detail was especially evident in the basement. With no prompting from me, he installed the carpet around a sump pump cover in such a way that it is totally hidden, but I can easily pull back the carpet if I need to access the pump. In addition, Kenny was very flexible in handling a couple of situations. Rather than asking me to disassemble a large computer cabinet so it could be moved out of the room, Kenny moved it back and forth while laying the carpet. When he got to the living room, he was only too happy to bury a home theater speaker cable, which goes across the room to the rear speakers, under the carpet so that for the first time it is invisible. I am delighted to have selected the NFD team for my new flooring project. Frank A.
Ashland, Ma Dear Staff, 04-05-2008 A very special thank you for a great job done with such speed and professionalism. I may have forgot to mention, my mother is over 80, this is her home. Were all applicable discounts applied? John was great, his professionalism sold me on NFD. We will do more business in the future. Sincerely, Mike B For June G Mike B.
Braintree, Ma Great Job NFD! 04-04-2008 I just wanted to say thank you to you guys for the excellent work with my hard wood flooring. My wife just adores it! Thank you! Shiroh H.
North Billerica, Massachusetts To A Great Company 04-04-2008 My name is Douglas A and this is my story... I live in a building that is almost 100 years old and you have to climb four flights of stairs just to get to my condo unit. The tile and carpet were laid in 1985 and, needless to say, it was time for a change. I saw your T.V. add and decided to visit your website. I answered your questions and promptly received an e-mail on a sunday afternoon. Monday morning, a young women called and asked if I would like to set up an in-home appointment and free estimate. Tuesday, a young man arrived with the samples of flooring I chose online. The samples were very nice but, I had a certian style I was looking for. I mentioned I was interested in Bamboo flooring and he ran down and up the four flights with the samples. I chose the Bamboo and received the interest free financing. To my surprise and pleasure, he said they would start the next day!! Wednsday morning I recieved a call at 9 am saying they would arrive between 11am and 1pm but, they arrived at 10:45 am. Three young men, (ages 27, 25, and 22 years old), arrived and I thought to myself, They are too young and inexperienced to do a proper job. Boy was I wrong!!! They began at 11am by ripping up the carpeting and tile and even moving the refrigerator and stove. They laid the first straight line of flooring and then proceeded to fly. These men worked for seven hours without a break, running up and down the four flights with 6ft boxes of flooring and everytime they had to make a cut to fit the room which had to be at least another 75 times. I had to force them to stop and eat some Italian subs I bought for dinner. They finished at 6:15, began cleaning and at 6:30 they left. The floor they installed is amazing and beautifull. In seven hours my condo went from the 1980\'s to a new century. The next day, thursday, a lovely women called to see if I was happy with the job. I am very, very, very happy and amazed!!! Keep up the good work and I will continue to sing your praises to everyone who tells me my flooring is awsome!!!!! An extremely satisfied customer. Douglas A.
Boston, Ma Your service far surpassed my expectations. 04-04-2008 The salesman, Johnny B was wonderfull! No high pressure sales pitch, just direct answers to my many questions. He was respectfull and professional, and returned all my calls promptly. The installers were both curteous and respectfull, and did an outstanding job installing, and left everything spotless. I am so pleased, I have reffered your company to friends, family and my real estate agent. Feel free to use my personal information to any potential customers. Sincerely, Dianne B. Dianne B.
Woburn, Ma Tips for Caring for Your Hardwood floor Solid hardwood floors, as well as engineered hardwood flooring, are very popular because of their natural beauty and their long lifespan. Properly cared for, a solid hardwood floor can last almost as long as your home does. Dirt and grit are very harmful for your hardwood floors, because when ground underfoot they are literally like sandpaper. Sweeping or vacuuming your hardwood floors often can prevent dirt and grit from being ground into the floor, and preserve the natural beauty of your floors.When you need to clean your hardwood floors, avoid oil soaps, as they cause a buildup on the floor and can interfere with a maintenance coat of wax. Instead, stick with a neutral-pH cleaner made especially for natural wood floors Water can damage a poorly finished floor if allowed to soak in. Standing water is never a good idea on your hardwood floor, so make sure you wipe up all spills quickly Many people forget to put felt pads under their furniture or lift it onto a blanket when moving it on hardwood floors.. Furniture can leave dents or scratches in the finish of your floor. Be careful to lift furniture or slide it on a surface like a blanket; never drag it across your hardwood floor. When vacuuming your hardwood flooring, use a vacuum with a bare floor attachment; never use a vacuum with a carpet beater bar on a hardwood floor Sweeping with a broom or a dust mop treated with a special wood floor dust mop treatment can catch all the dirt and grit that otherwise would damage your hardwood floor. If your hardwood floors are exposed to sunlight, they may become discolored. Sheer drapes allow you to open your blinds and still enjoy your floor's natural color. You may also consider a light-colored tinting film on your windows to protect your hardwood floors from harmful UV rays. Latest Trends in Hardwood Floors Hardwood flooring has rocked the groundwork of interior designing, making homes look more elegant, rustic and pleasant to the eye, depending on the kind of wood used. The wood flooring industry has gained a good amount of the market share, making it possible to use almost any wood for flooring. Though, there are plenty of choices in hardwood flooring, the latest species that are used are becoming a trend, since they add the old world elegance. Manufacturers have moved on from the traditional use of oak floorings to exotic species that are imported from Africa, Brazil and elsewhere from the world. Wood from species like Bamboo, Cork, Oak, Cumaru, Beech, Santos Mahogany, Teak, Walnut, and Brazilian Cherry are rapidly picking up as popular hardwood flooring choices. The hardwood floors might set the ambience of the room, giving it a different look and feel. Besides, other factors like foot traffic, purpose of room, and location should be considered since each of the hardwood floors has different benchmarks for wear and tear, resistance, moisture etc. So the hardwood materials durability, toughness, darkness have to be considered. Keeping all of this in mind, besides the ever-durable, timeless oak hardwood, hardwood floors made of Australian Cypress and Brazilian Cherry are becoming a rage.Those who have never seen it before cannot easily spot Australian Cypress flooring. It has an earthy tone and bears a resemblance to knotty pine. This gives it an added advantage, making it balance with the furniture around the house because of its subtle brown, shadowed amber and sporadic green. The Australian Cypress hardwood flooring is much more durable and is able to hide signs of wear because of its intricate knots and swirls. In the past five to seven years, another wood species has become very popular as hardwood flooring, known as Brazilian Cherry or Jatoba, Brazilian Cherry hardwood flooring has a different appeal from that of traditional hardwood floorings made of Oaks and Maple. It has darker shades of tan and reddish browns that will complement practically every piece of furniture in your home. The use of Australian Cypress and Brazilian Cherry in hardwood flooring has become trendy because of their unique look. It might not agree with your tastes because of the swirls, knots and golden appearance or erratic spread of shades. This doesn’t mean that these trends have to be forced in your home. There are other trends that are fast picking up like Bamboo hardwood flooring, Distressed hardwood flooring, Santos Mahogany hardwood flooring, Cumaru hardwood flooring etc. Each of these has their unique display of ambience that can add to the finesse of home interiors. National Floors Direct infos National Floors Direct pages National Floors direct more infos National Floors Direct view more National Floors Direct blog National Floors Direct services
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